Contact Us Autojob Support

How to Reach Autojob Support When You Need It

Getting in touch with our team at Autojob is simpler than you might think. We know that when you’re stuck or need answers, waiting around isn’t an option. That’s why we’ve set up several ways to contact us that fit different situations — whether it’s a quick question about your job matches or something more complex like interview scheduling hiccups.

Honestly, from our experience, the key is finding the right channel for your issue. For example, if your job matching isn’t working as expected, a quick live chat might save you time. But if you want a detailed walkthrough on setting up your interview automation, emailing us might be better because our team can dig into your account and provide step-by-step help.

Picking the Right Contact Method for Your Issue

We get that everyone’s needs are different. So here’s a quick rundown of when you might want to use each contact method:

• Live Chat: When you need fast help, like if your automated job matching suddenly stops working.
• Email: For thoughtful questions, like how to optimize your CV parsing or improve your interview scheduling setup.
• Phone: If your issue involves sensitive account access or billing problems that require back-and-forth.
• Help Center: If you want to try solving things yourself with tutorials and FAQs.

That way, you’re not stuck waiting for an answer that’s better handled by a different team or channel.

Getting Started: Accessing Contact Options on Our Platform

If you’re already logged in, you’ll find contact methods right on your dashboard. Look for the “Support” or “Contact Us” links—usually at the top or bottom of the page. Not logged in yet? No worries. Head to our homepage and click “Support” in the main menu, and you’ll see all your options laid out clearly.

Using Live Chat

Live chat is perfect for quick troubleshooting or clarifications. Here’s how to jump into it:

1. Log in to your Autojob account.
2. Find the chat bubble icon in the bottom right corner.
3. Click to open the chat window.
4. Type your question or describe your issue.

The system will first check if we have immediate solutions in the knowledge base. If not, you’ll be connected with one of our support reps.

How Email Support Works and What to Include

Email is great when you want a detailed response or need to attach screenshots. To get quicker help, be sure to include:

• Your registered email address
• A clear description of the problem
• Relevant screenshots, especially for tech glitches
• What you were doing when the issue happened

We usually reply within 24 hours on business days, but complex problems might take up to 48 hours. Regardless, you’ll always get an initial acknowledgment so you know we’re on it.

When and How to Use Phone Support

Phone support is there for when things get complicated or urgent — like account recovery or billing disputes. We’re available Monday through Friday from 9 AM to 6 PM EST. Outside those hours, email and live chat cover most urgent issues.

When to Call

• You can’t access your account at all
• Billing or payment problems need immediate attention
• Multiple features are malfunctioning
• You need urgent changes on active job applications

When Not to Call

If you just have questions about using features or want advice on resume optimization, email or chat will usually get you a faster and more thorough answer.

Help Center: Your First Stop for Quick Answers

Before reaching out, it’s worth checking our Help Center. It’s packed with tutorials, troubleshooting guides, and videos that cover everything from setting up your profile to handling technical glitches.

Here’s a quick peek at the categories:

• Getting Started: Account setup and profile creation
• Job Applications: Auto-apply settings and tracking
• Resume & Profile: Optimization tips and updates
• Technical Support: Login help and device compatibility
• Account Management: Billing and subscription details

Specialized Contact Forms for Business and Technical Support

Sometimes, your question might not fit the usual support channels. For things like partnerships, integrations, or business inquiries, we have dedicated contact forms that route your message to the right team.

Business and Partnership Contact

If you’re interested in:

• Integrating Autojob with your HR platform
• Discussing enterprise accounts
• Media or affiliate program questions

Use the business inquiry form so your message gets to our business development experts.

Technical Integration Support

For HR professionals setting up custom workflows or API integrations, we offer specialized help with guaranteed initial responses and resolution times:

Emergency Support and What Counts as Urgent

We know emergencies happen, especially when your interview scheduling or job application process hits a snag on the day of an interview. For true emergencies during business hours, call our main support line and mention urgency so your call gets prioritized.

Outside business hours, email our emergency support address with “URGENT” in the subject line.

What Qualifies as an Emergency?

• Interview scheduling failures on interview day
• Account security breaches
• Payment errors affecting active applications
• Complete platform outages

What Doesn’t?

• General questions about features
• Resume tips
• Slow employer responses
• Minor interface bugs

Data Privacy When You Contact Us

Your privacy matters. When you reach out, we handle your information carefully. We only access what’s needed to fix your issue and never ask for your password. If we need to review your account or resume, it’s always with your permission and secure internal tools.

Tracking Your Support Experience

Once you contact us, we don’t just close the ticket and move on. We follow up to make sure your issue is truly resolved. If you ever feel like your problem wasn’t handled right, please contact us again. We want to get it right.